26HOUSE Support & Maintenance
Service time
Modules
Response time
Dedicated support specialist
Dedicated individual consultant for your company
Service desk
Reserved capacity for your requests. Unlimited access to 26HOUSE Knowledge base
Extended support
Extended support for Odoo Enterprise. Support tier L1, L2 and L3 **
Resolution time
*time spent over the prepaid service time is charged in the form of Time & Material
Standard Support and Maintenance Tier is included in every purchase of each product from smartCITY suite | connected apps. For scope of Extended Support Tier please see bellow.
Full service catalog | Note |
Prepaid service time | 24 hours |
Service Desk availability | Reserved capacity for your requests. Unlimited access to 26HOUSE Knowledge base |
Support for 26HOUSE modules & customizations environments | Helpdesk & ticket management. Update and bug-fix of modules & customizations L3 support |
Extended support for Odoo Enterprise | Helpdesk & ticket management. Support tier L1, L2, L3 |
Dedicated support specialist | Individual consultant for your company |
Guaranteed response time | Priority -Response Time: |
EXTENDED SUPPORT TIER ONLY: | Priority - Resolution Time |
EXTENDED SUPPORT TIER ONLY: | Collecting and evaluation of metrics & KPIs |
EXTENDED SUPPORT TIER ONLY: | Proactive vulnerabilities scanning. Git repository is saved and backed-up in 26HOUSE. |
Questions?
Frequently asked questions
Here are some common questions about our Support & Maintenance services.
Time is not intended for development, inclusion of new modules and processes in Odoo, upgrade services or trainings.
(Different time zones are available upon request.)
In the case you are interested in Support & Maintenance services for Odoo on-premise instance please contact info@26house.com
Curious to find out more?
Let one of our sales representatives contact you.